Late Policy

At Skin&Co., every appointment is planned so that each patient receives unhurried, doctor-led care. Arriving on time lets us give you the full treatment you booked and keeps the day running smoothly for everyone.

1. Arrival & check-in

Please arrive 10–15 minutes before your appointment. This gives you time to check in, update your medical history, sign consent forms and, where needed, allow numbing cream to take effect.

2. Our 15-minute grace period

We understand that Karachi traffic can be unpredictable, so we allow a 15-minute grace period from your scheduled appointment time.

If you arrive within the grace period

Your treatment will be carried out in the time remaining. As the next patient is already booked, we may not be able to extend your session, so:

• your treatment may be shortened or some steps adjusted,
• larger or multi-area treatments may be split into two visits,
• the full treatment fee still applies.

3. Arriving more than 15 minutes late

If you arrive more than 15 minutes late, we may not be able to see you, and your appointment may need to be rescheduled. If we have not heard from you 15 minutes after your appointment time, the appointment will be recorded as a no-show.

No-shows and late arrivals that cannot be accommodated are treated as late cancellations under our Cancellation Policy, which may mean a charge or the loss of your deposit or a session from your package.

4. Running late? Let us know

If you think you will be delayed, please message or call us on 0333-3143669 as early as possible. Where our schedule allows, we will do our best to move your appointment to a later slot on the same day.

5. If we are running late

Occasionally a treatment may take longer than planned. If we keep you waiting more than 15 minutes, we will let you know and you can choose to wait or rebook at no charge.