Privacy Policy

Your privacy matters to us. This policy explains what personal information Skin&Co. collects, how we use it and how we keep it safe, both at our clinic and when you use our website.

1. Information we collect

• Contact details, such as your name, phone number and email, when you book, fill in a form on our website or message us on WhatsApp.
• Medical information, such as your history, consent forms, treatment notes and clinical photographs, collected during consultations and treatments.
• Job applications, including your CV and contact details, if you apply through our Careers page.
• Website data, such as basic, anonymous usage information collected through cookies and analytics tools.

2. How we use your information

• to arrange, confirm and remind you about appointments,
• to provide safe, appropriate treatment and keep accurate medical records,
• to respond to your enquiries and follow up after treatment,
• to review job applications,
• to improve our website and services,
• to send updates or offers, only if you have agreed to receive them.

3. Medical confidentiality

Your medical information is treated as strictly confidential and is only accessed by the team members involved in your care. Clinical photographs are kept in your private record and are never shared publicly without your separate written consent.

4. Sharing your information

We do not sell your personal information. We only share it when necessary with trusted service providers who help us run our services, such as secure cloud storage and messaging tools, or when required by law.

5. Website forms & cookies

Information submitted through our website forms is stored securely and used only to respond to your request. Our website may use cookies to work properly and to understand how visitors use it. You can turn off cookies in your browser settings, although some parts of the site may not work as intended.

6. How long we keep information

Medical records are kept for as long as required for your care and by applicable regulations. Enquiries and job applications are kept only for as long as they are needed, after which they are deleted.

7. Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, at any time by contacting us on 0333-3143669 or info.skinandco@gmail.com.

Some medical information may need to be kept even after a deletion request, where this is required for your safety or by law.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.