Refund Policy

Payments at Skin&Co. are for the medical services and treatments carried out under your treatment plan. Because every person responds differently, payment is for the procedure performed and not for a guaranteed result. This policy explains when refunds are possible.

1. Consultations

Consultation fees cover your doctor’s time and assessment and are non-refundable once the consultation has taken place.

2. Treatments already performed

Treatments that have been carried out are non-refundable. This includes cases where the result is different from what was hoped for, as results vary from person to person and are explained during consultation.

3. Packages & courses

Before your first session

If you cancel a package before any session has been carried out, you will receive a refund of the amount paid, minus an administration fee of PKR 5,000 and any bank or card charges.

After starting your package

If you stop a package part-way through, the sessions you have already received will be charged at the full single-session price (not the discounted package rate). Any remaining balance, minus bank or card charges, will be refunded. Package discounts and promotional offers are forfeited.

Transferring instead of refunding

Instead of a refund, you may choose to move your remaining balance to another treatment. Any difference in price will be paid or credited accordingly. Credit must be used within 90 days.

4. Injectables & prepared products

Injectable treatments (such as anti-wrinkle injections, fillers and skin boosters) and any product prepared or opened for you are non-refundable once administered or prepared.

Side effects or reactions that were explained as known risks during consultation are not grounds for a refund. If you have any concerns after treatment, please contact us straight away so your doctor can review you.

5. Skincare products

Unopened, unused products can be exchanged within 7 days with proof of purchase. For hygiene reasons, opened products cannot be returned unless they are faulty.

6. Medical reasons

If your doctor advises you to stop treatment for medical reasons, the unused portion of your package will be refunded or credited, after deducting sessions already received at the full single-session price.

7. How to request a refund

Please contact us on 0333-3143669 or info.skinandco@gmail.com with your name, phone number and treatment details. Approved refunds are processed to the original payment method within 14 working days.