Cancellation Policy

Appointments at Skin&Co. are reserved specifically for you, with doctor time, rooms and sometimes products prepared in advance. When an appointment is missed without notice, that time cannot be offered to another patient. This policy helps us keep appointments available for everyone.

1. 24-hour notice

If you need to cancel or reschedule, please give us at least 24 hours’ notice by calling or messaging us on WhatsApp at 0333-3143669. Changes made with 24 hours’ notice or more are free of charge.

2. Late cancellations & no-shows

Cancelling or rescheduling with less than 24 hours’ notice, or not attending your appointment, counts as a late cancellation. Depending on your booking, one of the following will apply:

• any deposit paid for the appointment will be forfeited,
• for package or course bookings, one session will be deducted from your package,
• for other bookings, a late cancellation charge of PKR 3,000 may be applied before your next appointment is confirmed.

Repeated late cancellations or no-shows may mean that future appointments require full payment in advance.

3. Rescheduling

You may reschedule an appointment up to two times with 24 hours’ notice. After that, a new deposit may be required to secure your next booking.

4. Exceptions

We understand that genuine emergencies happen. In cases of sudden illness, family emergencies or other circumstances outside your control, please contact us as soon as possible, and our team will review each case with understanding.

5. Cancellations by Skin&Co.

If we ever need to cancel or move your appointment, for example due to doctor unavailability or equipment maintenance, we will contact you as early as possible and offer the next available slot. Any deposit will be carried over in full.